Certified Refurbished Policy

MFI Medical is your trusted destination for refurbished, demo, and open-box products. MFI Medical Certified Refurbished products have been inspected and tested by qualified suppliers to work and look like new, and always include the MFI Certified Guarantee.

Certified Refurbished equipment has been refurbished, tested, and internally certified by MFI to look and work like new. All MFI Medical certified refurbished equipment is:

  • Backed by the MFI Certified Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 30 days of receiving the product if it does not work as expected. You can find the length of warranty on the product page above the lead time.
  • Elligible to be returned within 30 days of receipt of shipment and may qualify for free return shipping. If your return is not the result of an MFI error, or defective, MFI will not refund the original shipping fees.

What is MFI Certified Refurbished?

At MFI Medical you can buy pre-owned, refurbished, demo, and open-box products that have been professionally inspected and tested to work and look like new by MFI-qualified and performance-managed suppliers or MFI Medical technicians.

The inspection and testing process typically includes:

  • A full diagnostic test.
  • Replacement of any defective parts.
  • A thorough cleaning process carried out by the supplier, or by MFI.

The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page.

Certified Refurbished products sold on MFI Medical have been inspected and tested to work and look like new by an MFI qualified and performance managed supplier who is either the seller of record, when that is not mfimedical.com, or a third party vendor, when mfimedical.com sells products that it sources from third party vendors. The suppliers, who may be qualified manufacturers or specialized third-party refurbishers, must meet strict criteria to be able to sell on MFI Certified and meet ongoing performance targets. For details, please check the supplier or product details as well as the product packaging. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the supplier. Note: Batteries tested to have at least 80% capacity relative to new at the time of sale.

What if I am not satisfied with the product I receive? MFI Certified products are backed by the MFI Certified Guarantee. With this guarantee, you are eligible for a replacement or refund within 30 days of receiving the product if it does not work as expected. This guarantee is in conjunction with MFI’s standard return policy that applies to most products.

MFI Certified Guarantee

We want you to shop with confidence and be fully satisfied with your purchases from MFI Medical. That’s why we back applicable products with the MFI Certified Guarantee. The MFI Certified Guarantee is applicable on all products where specifically mentioned on the product information page.

The MFI Certified Guarantee gives you:

  • A replacement or refund within 30 days of receipt if the product does not work as expected
  • The same standard return policy for most purchases
  • Quick support for claims and free troubleshooting via a single point of contact at MFI
Dec 26, 2020

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