Warranty Policy

Warranty information can be found on each product page under the Key Features and within the product description. Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished) and by manufacturer.

Please find the condition of the item you have below:

  • Factory New Items are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
  • Factory Refurbished are warrantied by and through the manufacturer. All warranty claims need be processed through the original manufacturer. MFI is available to assist with any manufacturer warranty claims.
  • Certified Refurbished items are warrantied through MFI Medical. Warranty claims should be submitted through our online service ticket request.
    • After expiration of warranty, MFI is available to assist with telephonic technical support free of charge. Please request service here.

We have a team of Customer Success associates ready to assist with all warranty claims. If you are an MFI Member, please feel free to contact your account manager directly (you can find your area manager HERE).

*Please note that shipping charges are usually not be covered under warranty.