Shipping Policy

Shipping to Contiguous U.S.

  • FREE shipping on all items shipping parcel within the contiguous United States.
  • Expedited shipping, freight or oversized items, and orders shipping outside the contiguous United States are calculated at checkout.

Please note that we are unable to ship to P.O. boxes within the continental United States.

Alaska, Hawaii, and Canada

Orders shipping outside the contiguous U.S (Alaska and Hawaii) or to Canada are calculated during the checkout process. To calculate shipping costs, add all items to your cart and proceed to checkout. Enter the full shipping address, then select the shipping method to see your shipping options (Ground, Economy, Priority, etc.) with prices.

Expedited Shipping

Expedited shipping is available and calculated based on the quantity and weight of the items being purchased. If you're facing a time constraint, please select an expedited shipping option during checkout.

Please keep in mind expedited shipping does not expedite handling time, it will only reduce transit time.

Freight Shipping

Freight shipped orders are large items that must be delivered by truck and secured to a pallet. Freight delivery does not include training, assembly, installation, or setting up of equipment, including beds. Customer is responsible for unpacking and disposing of packing material unless purchasing White Glove delivery. Freight shipping is available for an additional charge to addresses outside the contiguous United States.

  • Dock to Dock (Business Address) - $395 per oversized item. Requires a loading dock or forklift at the delivery site.
  • Curbside - $495 -per oversized item. Item arrives secured to a pallet and delivered up to the curbside of address. Does not apply to Stryker and Hillrom beds.
  • White Glove - $895 for 1st oversized item and $495 for each additional oversized item. Includes unpacking and placement inside of address. Does not apply to Stryker or Hillrom beds shipping to residential addresses.
  • White Glove (Stryker or Hillrom Bed to Residential Address) - $1,895 per oversized item. Includes unpacking and placement inside of residential address.

  • Freight delivery is between 9 am - 5 pm on weekdays. Delivery appointments and other delivery exceptions are available for an additional charge.

  • Any notable damage needs to be reported to the delivery driver, and the customer should refuse the order.

Freight orders to Canada: You will need a customs broker to facilitate your shipment. Please send your broker's information to your account manager. If you do not have a broker, please let us know, and we can put you in contact with one that works well with our freight carrier.

International Freight: For freight shipped orders to addresses outside the contiguous United States, our shipping providers will need a complete shipping address with items and quantities. Because we use 3rd party freight forwarders, we cannot calculate costs at checkout and will need to contact you after we have your information. You may enter your address at checkout and place your order, and our team will contact you with prices. Or, you may contact your account manager with all of your order information to provide you with a quote before placing an order.

White Glove Delivery

White Glove Delivery includes the unloading and placement of your items in the room of your choice. As well as unpacking, removal, and disposal of packing materials. White glove delivery does not include training, assembly, installation, or setting up of equipment, including beds.

  • White Glove - $895 for 1st oversized item and $495 for each additional oversized item. Includes unpacking and placement inside of address. Does not apply to Stryker or Hillrom beds shipping to residential addresses.
  • White Glove (Stryker or Hillrom Bed to Residential Address) - $1,895 per oversized item. Includes unpacking and placement inside of residential address.

  • Stryker or Hillrom Beds to Residential Addresses Must have a Residential Hospital Bed Waiver on file. Please review the waiver for important details regarding residential white glove delivery.

White glove delivery is typically between 9am - 5pm on weekdays. The carrier will call to schedule a delivery appointment. Additional fees will apply if delivery is needed outside of standard delivery hours.

Customer is responsible for ensuring that the items can be delivered in the desired room without issue. The carrier is not able to remove old equipment or obstacles. We will reach out if delivery exceptions arise with additional charges if applicable.

In the unlikely event a third-party shipping provider incurs any property damage during delivery MFI Medical cannot be held liable but is available to assist with any claims. Customers must contact the shipping provider for any damaged property claims.

Estimated Delivery

Estimated Delivery refers to the date range the product is estimated to arrive after you place an order. This includes the lead time and transit time and considers all factors to give you the date range in which your order is estimated to be delivered at your door.

Expedited shipping does not expedite the lead time, only shipping transit times. Please keep in mind lead time is not included in any expedited shipping options and cannot expedite how long it will take for the item to be prepared for shipment.

You can find the estimated delivery window on a product's page near the "Add to cart" button.

Hospital Beds to Residential Addresses

Hospital beds delivered to residential addresses can only be shipped via White Glove delivery; this includes the unloading and placing of your items in the room of your choice, as well as the unpacking, removal, and disposal of packing materials. White glove delivery does not include training, assembly, installation, or setting up of equipment. All hospital beds are delivered fully assembled and ready to use!

  • White Glove (Stryker or Hillrom Bed to Residential Address) - $1,895 per oversized item.

Change Shipping Method on an Order

If you have placed an order and would like to change the shipping method selected (Standard, Expedited, etc.), please submit a cancellation request. The order must be canceled and placed with the correct shipping method.

Customers must submit a cancellation request before the order ships. Once an order has shipped, it must go through the returns process.

Damaged Shipments

  • Please thoroughly inspect your package upon delivery. Customer must notify the carrier of any visible damage at time of delivery for insurance claim purposes.
  • Non-visible damage to the product due to shipping must be reported to MFI within 48 hours from the time of delivery.
  • If the equipment is damaged beyond use or visibly needs repair, the customer should refuse delivery of the shipment and notify MFI immediately.

International Shipping Policy

Please note that the international shipping cost does not include additional taxes and fees that may be applied by customs.

Recipient is responsible for covering any costs incurred through customs as well as providing required documentation for the shipment to be successfully delivered. If the recipient does not follow through with required documentation and/or taxes and fees, the order is subject to cancellation, and all shipping costs incurred will be deducted from the refund in addition to the standard return fees.

Freight orders to Canada: You will need a customs broker to facilitate your shipment. Please send your broker's information to your account manager. If you do not have a broker, please let us know, and we can put you in contact with one that works well with our freight carrier.

Using your own shipping account (International Customers Only):

If you would like to use your own shipping account or carrier, please contact us. You may also enter details at checkout, and our order processing team will confirm with you.

We want to make your international online shopping as easy as possible! Please provide us all necessary documentation and we will be happy to help you facilitate your shipping.

Shipping Carriers

MFI makes ordering easy with simple shipping options. We select the best carrier depending on the specific product and area it is being delivered to. Carriers range from FedEx, UPS, DHL, Freight, and more.

Bulk Orders

Please contact us for bulk order shipping discounts.

Jan 25, 2022

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