Product Service (Out of Warranty)
Our team of Biomedical engineers offers repair services for various equipment types that are out of warranty or not purchased through MFI Medical. These services include the repair as well as a final service report. Most services are billed at an hourly rate, and we do offer some flat rate repair or exchange services for specific items.
If you purchased the equipment through MFI Medical and are still under warranty, please visit our Warranty Support page to file a claim.
Services:
- After the initial evaluation has been paid for upfront (2-hour minimum) and the evaluation has been completed by our biomedical engineers, our service department will provide a repair estimate for the customer’s review. Once the repair estimate has been approved by the customer, our biomedical engineers will proceed with the repair or service. This estimate will be updated upon the completion of the repair (Labor hours will be adjusted, replacement parts costs and shipping will be added). After payment has been received for the final bill, your equipment will be shipped back in excellent condition. Our service department will be available for updates throughout the entire process.
- Our biomedical engineers will provide an assessment of the equipment and come to a determination for repair. Our team stays in communication with you throughout the entire process.
- Once the repair is completed, our team will provide you an updated bill with the cost of replacement parts and labor.
- After payment is received you receive your equipment back in excellent condition.
Prices:
Our repair hourly rate is $200 per hour and a 2-hour minimum will be required for the initial evaluation, which is non-refundable. You will receive the initial repair estimate with this minimum.
- Our repair hourly rate is $200 per hour and a 2-hour minimum will be required for the initial evaluation, which is non-refundable. You will receive the initial repair estimate with this minimum.
- The cost of replacement parts will be added to the final bill.
- Shipping fees may be added depending on the weight of the equipment.
- A return shipping fee will be charged for items that are determined to be non-repairable after evaluation by our engineering department.
Please Note:
- Shipping to and from MFI Medical is the responsibility of the customer. You are responsible for ensuring the equipment is securely packaged, to prevent further damage, as well as properly addressed so it arrives at our engineering bench (must add to the shipping label or box: Attn: Engineering/Non-warranty repairs).
- Repair and parts replaced include a 90-day warranty! We guarantee our repairs for 90 days including parts and service.
- Please see below for instructions on how to request repair services.
| SKU | Title | Rate | Minimum |
|---|---|---|---|
| MFI-LABOR-PH | Technician Labor Cost | $200 Per Hour | 2 hours |
| MFI-TRAVEL | Technician Travel Cost | $200 Per Hour | 1 hour |
| MFI-TRAINING | Remote Software Training Cost | $200 Per Hour | 2 hours |
Technical Support Available
Technical support is available during local (PST) business hours (*charges apply).
- Telephone support - Free
- Product service (under warranty) - Free
- Product service (out of warranty)*
- Service agreements*
- Service loaners*
- Service training*
- Replacement service parts*
Request Service
Process:
- Email service@mfimedical.com with the item(s) manufacturer, model, serial number(s), and any issues along with the desired services. Please include your complete contact information and address.
- Our team will review and recommend the best process. If determined that the customer needs to send in the item(s) for service, our team will email a Sales Order for you to print and include with the package. This document instructs us on what we need to do with the shipment and who the items belong to. Failure to include could cause your items to become lost. We require a two-hour minimum for our technicians to review and test the equipment.
- Our technicians will report if any parts or additional labor is required to complete the service for your approval. Our team stays in communication with you throughout the entire process.
- After the item is finished being serviced, our team will ship the item if payment has been processed.
Please Note:
- Shipping to and from MFI Medical is the responsibility of the customer. You are responsible for ensuring the equipment is securely packaged, to prevent further damage, as well as properly addressed so it arrives at our engineering bench (must add to the shipping label or box: Attn: Engineering/Non-warranty repairs).
- Please email Joe Guzman at joe@mfimedical.com your shipping carrier’s tracking number. This will allow us to track your equipment and receive it to our engineering department for a quick repair turnaround.
- Please call Joe Guzman at (858) 239-7910 to provide your payment information for your repair. Repaired items will not be shipped until the repair order has been paid.
- Repair and parts replaced include a 90-day warranty! We guarantee our repairs for 90 days including parts and service.